FAQ

FAQs

Q: Where do you deliver to?
We currently deliver to the coast-side of the Sunshine Coast. Post-codes included are: 4551, 4553, 4556, 4572 & 4557. 

Q: When should I place my order?
You can place your order anytime. The delivery calendar should give you a clear idea of what days we are available to deliver.

Q: Is there a delivery fee?
Order valued between $80-$120 = $10 fee.
Order valued OVER $120 = $0 (FREE DELIVERY).

Q: Can I collect my box?
No. All boxes are delivered. Our butchering facility is closed to the public.

Q: Can I return my purchased products?
Returning an order is strictly prohibited, regardless of the circumstances. Our products are perishable in nature, making them ineligible for return or exchange. However if you are unsatisfied with your product, please get in contact.

Q: How will my products be delivered?
We prioritise protecting the cold chain. We value the freshness of our product, so we cut our meat either the day before, or the day of the delivery. We then keep the meat stored below 5 degrees celsius at all times. It is packaged fresh, placed in a box, and delivered in a refrigerated vehicle with a unit temperature that sits between -1 & 1 degree celsius.

Q: What time will my meat be delivered?
On the day of your delivery we will send you notifications when we are on our way. The delivery window will be a three hour window. We ask that you make every effort to be home in that time. We prefer to place the box of meat in your hands so we know it is kept at it's optimal freshness.